Webale Safaris organizes different kinds of safaris and tours primarily in Uganda,
Rwanda and other East African destinations. Here are the company terms of service
that each client must read and understand before regarding our services. These terms
of service carefully set out our obligations as an agent for and on behalf of the client in
procuring their perfect holidays to our service destinations.
In these terms of service “you, your, client” means all persons named on a particular
booking including those that are or substituted to the trip at a later date whereas, “us,
we” refers to Webale Safaris Ltd.
Terms of service can be updated depending on the circumstances in the travel
destination; therefore ensure to read these terms before making any booking.
For all safaris in Africa, you should keep in mind that most of the countries are of less
standards that in most western countries. Standards of service, medical facilities,
transport facilities, safety and security may often be lower than those in Europe, Asia
and Americas.
Please note that the laws and regulations of the country in which services are provided
are those that apply to your trip arrangements and not those of your home country.
All and any business or contracts undertaken or advice, information or services
rendered by Webale Safaris Ltd, in connection with the services, whether gratuitous or
not, is undertaken and provided in accordance with these terms and conditions of
contract.
Pricing Policy: All tours are quoted in USD. The quotation and terms therein agreed by
Webale safaris and the client are final. However, when the booking is made in advance
for gorilla permits, and suddenly there comes a statutory raise in gorilla permit fees,
Webale safaris reserves the right to revise, change, or alter the agreed tour quotation
and itinerary to cover for the changes in trekking rates.
Gorilla Trekking Permits: Gorilla trekking permits are a property of Uganda Wildlife
Authority & Rwanda Development Board and are therefore subject to availability.
Webale Safaris can only guarantee availability of trekking permits after receiving the
payment. We encourage all prospective clients to make a reservation for trekking
permits way in advance of trekking. 100% full payment for gorilla permits is mandatory
when booking at least three months to the tracking date. Gorilla trekking permit fees are
100% non-refundable but, in some circumstances may be transferable to other guests
or reschedule to a future date.
Chimpanzee Trekking Permits: Note that chimpanzee trekking in Uganda or Rwanda
can either be done in the morning or afternoon, depending on permit availability.
Webale Safaris reserves the right to book chimpanzee trekking permits for the morning
session or afternoon shifts without prior consultation with the client.
Safari Bookings & Reservations.
We do offer and book services like transportation, accommodation, car hire, air
ticketing, and safari activities working along with several independent suppliers.
For any booking, we do offer the latest information available to us and hold not
responsibility over modifications from third parties or any other sources.
Once you confirm a safari with Webale Safaris, we require you to inform us of
any other needs not included on our contact form. Requirements that should be
communicated early include but are not limited to; disability, required age for
different activities, need of a translator, medical needs, special needs and dietary
requirements.
When you confirm a trip with us, it is expected of you to provide your full names
as they appear in your passport, passport number and your nationality to help us
reserve for gorilla permits and domestic flights (where applicable).
No proposed trip package is guaranteed available until it is confirmed. 30%
payment is expected for the trip to be declared confirmed.
The free quote/price/cost offered on the itinerary is only subject to the inclusions
in the itinerary. Any changes to the itinerary are subject to either a deduction or
an increase on the total cost.
For accommodation reservations, unless a specific hotel / lodge is requested, we
recommend the best facility depending on your budget. Prices are fully
dependent on the hotel/lodge arrangement and are dependent on the type of
room and season of the year. Services offered at these facilities are completely
their responsibility and not ours.
Changes to bookings:
Webale Safaris will make every effort to adhere to the confirmed itinerary, however,
where involuntary changes are significant such as change of accommodation or
transportation, Webale Safaris will endeavor;
To provide a reasonable alternative at no extra cost. This is subject to the terms
and conditions of the supplier.
In case you reject the alternative or a reasonable alternative cannot be found at
the moment, we refund the money for the involuntary changes and have no
responsibility in finding you such an alternative.
We assist you in identifying alternative services and all additional charges being
involved, to be paid for by you.
Should you wish to make a voluntary change to your booking, Webale Safaris will
endeavor to accommodate you. However, we reserve the right to charge the
applicable cancellation fee as to this agreement and as well charge for any
additional costs to the relevant supplier.
Prices and Payment.
Before you make any payments with us, please ensure that you have read and
understood the terms of service that govern our payment policy;
You will be liable to the total confirmed price that you consent to before any
bookings. This is exclusive of any payments made by you for exclusions on the
quoted price as well as any changes to the confirmed bookings.
Prices vary depending on the kind of trip, number of days and hotels chosen. We
shall always advise on which kind of trip could be more affordable for you.
All payments to Webale Safaris should be made by credit cards or electronic
funds transfer. Travellers cheques are no longer accepted. Any other method of
payment can only be accepted only when approved by us.
In order to confirm client’s reservation, Webale Safaris requires atleast 30%
deposit payment. Full payments may be required in instances of special booking
or high season booking. This is valid when you make your booking more than 80
days (10) weeks before your trip date.
In case of a 30% deposit payment, the balance is due 80 days before
commencement of your itinerary.
100% payment is required for all bookings made within 80 days or less before
departure of the trip.
Failure to fulfill the payment policy, we shall declare your booking cancelled.
Cancellation Guidelines:
Confirmed bookings maybe cancelled due to unavoidable circumstances and therefore
here are guidelines that govern cancellation of a booking with Webale Safaris either
done by you or us.
Cancellation by you should be made known to us in writing, we shall only consider the
cancellation valid upon receiving your written cancellation request.
To cover our estimated loss after your cancellation, since we may not be able to resell
your holiday, any refunds will be according to the refund policy as stipulated in this
agreement.
We shall not cancel a confirmed holiday less than 20 days before departure unless we
are forced to do so due to unusual and unforeseeable circumstances that go beyond
our control.
We reserve the right without prior notice to cancel a booking of any person or party if in
our opinion or in the opinion of any other person in authority, the persons concerned
behave in such a way to cause or be likely to cause danger, annoyance or distress to
any third party or damage property.
In case a person is already on their trip and is required to leave an accommodation
facility or any other service immediately, we shall not have any further responsibility and
won’t pay for any charges incurred as a result of service termination.
Webale safaris will make all efforts to avoid misquotation. However, we reserve the right
to cancel a reservation without liability or penalty if an obvious error or omissions lead to
a material cost implication.
In an instance where Webale Safaris is able to obtain waivers of cancellation and/or
secure an ex-gratia refund from suppliers we will pass this to the client less the service
fee. However, we do not guarantee securing any waivers or refunds.
Refund Policy (excludes gorilla & Chimpanzee permits).
When cancellation is effected 90-60 days before the trip, a 15% charge will
apply.
When cancellation is effected 59-30 days before the trip, a 25% charge will
apply.
We will charge 50% on cancellations made within 29-10 days.
For cancellation done within 9 days or less, clients should not expect any refund.
Complaints.
In case you have any complaint. Either about our services or those of our suppliers,
complaints must be reported immediately to our office lines / emails. If you are
dissatisfied, a written complaint should be made not later than 20 days after completion
of your safari to help us make investigations on the matter. Any complaints not notified
in accordance with this procedure cannot be accepted.
Liability.
Webale Safaris Ltd shall make reasonable effort to ensure that (a) all component parts
of the trip are offered as described in the confirmed booking to a reasonable standard.
We shall also ensure that our employees, agents, suppliers and subcontractors exercise
due care in carrying out our obligations under a contract.
We accept responsibility for what our employees, agents, suppliers and subcontractors
do or do not do only if they were at the time carrying out work authorized by us. We
accept to make compensations in case our clients are not satisfied with the service but
this is to be done in accordance with the policy of the supplier.
Our maximum liability in respect to complaints (except where death, personal injury or
illness results, or where claims relate to loss or damage to possessions or luggage) is
limited to an amount equal to the cost paid by or on behalf of the person affected for the
relevant services. The maximum amount will only be paid when the person/client
affected has derived no benefit from the trip and none of the services contracted have
been provided.
Liability for loss or damage of property like luggage by our employees, agents, suppliers
and subcontractors will be compensated to a maximum of USD 30 on the basis that the
client is assumed to have taken out adequate insurance cover in respect of such losses
at the time of booking.
All this acceptance of responsibility after a complaint was submitted in accordance to
our contract is subject to the clause relating to “Force Majeure” and all these terms and
conditions generally.
We shall do all our services with care to prevent death or injury to our clients; however it
is your responsibility to take proper medical and practical precautions. You should
always seek medical advice before travelling. We are only liable to any injuries caused
“directly” by our employees, agents, suppliers and subcontractors.
Webale Safaris Ltd is not liable in incidences where there is failure to perform or
improper performance due to;
The acts or omissions of a third party not connected with the provision of the trip under
the contract and which were unforeseeable or unavoidable.
An event which we or the supplier of the relevant services could not have foreseen or
avoided even with all due care. Any client complaints must be notified to us in
accordance with the complaint procedure stated in the clause above.
Force Majeure / Factors beyond the company’s control.
Webale Safaris regrets not accepting any liability or pay compensation where the
performance or proper performance of our obligations is prevented or affected by an
event which we or the supplier of the service (s) in question could not, even with all due
care, foresee or avoid. Such unforeseeable events include but are not limited to; wars or
threat of wars, civil strife, riots, border closures, unexpected government acts, terrorist
activities, extreme weather conditions, industrial disputes, natural or nuclear disaster,
fire, road closures, pilferage, epidemics, danger incident to sea, quarantines, land and
air travel.
To run our services effectively, we purchase hotel accommodations, transportation,
medical evacuation services, and several other services from various independent
suppliers that are not subject to our control. We are therefore not liable for any death,
injury, property damage or any other loss that may occur due to any act or omission of
any such supplier, or by reason of any other event over which we have no control.
Some trip activities like white water rafting, walking safaris, gorilla trekking, chimpanzee
tracking, mountaineering/hiking, balloon tours, boat cruises may expose you to risk. You
should be aware that your personal safety is not guaranteed. You can choose to take
this activity, however we do not take responsibility of any damage.
Webale Safaris Ltd reserves the right to revise US Dollar prices without notice to reflect
marked increases in foreign exchange or tariff rates before receiving the deposit from
you.
Acceptance of terms.
We reserve the right to change our terms of service without prior notice in accordance
to changes in our service. The terms of service on our website during your trip are those
that are applicable.
By making a deposit with us we believe that you have read and understood the terms of
service and are binded to them.